Privacy Policy

What Information We Collect and How We Collect It

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.


When users, including children under 13, register and adopt a mixed up pet on, or, Genetipetz, LLC asks them to select a screen name (also referred to as a pet name) and a password; and to provide his or her parent or guardian's email address for children under 13. Users 13 or older will provide their own email address.

We limit the information we collect, both actively (i.e., what we ask kids) and passively (what we collect through use of web tracking mechanisms like "cookies") to that which is necessary for kids to take part in a particular mixies game activity.

Genetipetz, LLC is the sole owner of the information collected on Genetipetz, LLC collects personally identifiable information from our users at several different points on our Web site including registration and Customer Service contact queries.

To see how we use your information, go to “How Genetipetz Uses the Information it Collects“.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form, Open a Support Ticket or enter information on our site.


If you purchase a product or service from us, we request certain personally identifiable information from you on your order form. You must provide contact information (such as name, email address, and shipping address) and financial information (such as credit card information and expiration date).

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Agents/Service Providers

We use other third parties such as a shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. We use email and the telephone to assist you if you have questions while using our site or regarding your order.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. These third parties are prohibited from using your personally identifiable information for promotional purposes.

Third-party Products

We do not include or offer third-party products or services on our website.

About Cookies

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site. We link the information we store in cookies to Personally Identifiable Information (PII) you submit while on our site. Cookies are small text files that we place in visitors' computer browsers to store their preferences. Our cookies themselves do not contain any Personally Identifiable Information (PII). Our cookies reference the PII you provided during registration. We reference the information you provided via an encrypted identifier. Where we link these unique identifiers with your PII, we will treat the unique identifiers as PII as long as they are linked. We use the registration information you provided to contact you if you lose your password or contact you about site updates and changes.

We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.

When a mixies member is using the mixies site(s), Genetipetz collects certain non-personal information by placing and accessing, or cookies on the user's computer. Cookies do not contain any personal information, so we do not use cookies (or other covert or non-consensual methods) to acquire contact information about the user or other users of the computer.

What happens if cookies are disabled?

If you disable cookies, some features will be disabled and it will turn off some of the features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders, but you will not be able to play in the virtual world.

Third Party Cookies

The use of cookies by our affiliates and/or service providers is not covered by our privacy statement. We do not have access or control over these cookies.


How Genetipetz Uses the Information it Collects

Genetipetz uses the parent or guardian's email address provided at registration to notify parents that their children have adopted a mixed up pet and created an account on In that initial notice, parents are provided a link to this privacy policy, and details about how their children can use Parents are required to provide their consent before their child's accounts can be fully activated. Parent email addresses are used to communicate with parents about their children in relation to their activity at, or such as a forgotten password.

Upon activation of an account, the information submitted will be used by Genetipetz to adopt a personalized mixedUPPET and will allow the registered user to participate on the website, which contains a variety of interactive community features. Within those features, users are identified in the community by their screen name. This limited (and non-personal) identifying information, accompanied by a picture of their mixed up pet, will be displayed to the user's friends and others who have obtained the user's screen name. Mixies owners can make friends only if they know the other mixies owner's screen name, which they can find in a variety of ways, some examples include knowing the screen name through personal contact offsite, seeing the screen name if the other mixedUPPETS owner is mentioned in the Community section of the site (such as if they are the winner of the "mixedUPPET of the Week" competition, or they may have achieved something newsworthy in-game), or registered mixies owners seeing screen names that are included in their friend's "friend list". It is also possible that the mixies owner could guess a screen name. The recipient must accept the invitation before the two can communicate.

Once an invitation is accepted, the two become online "friends" and can see each other's friends lists, and can use the site to leave moderated messages (for example by posting a message to the friend's "mailbox"). We only allow predetermined text in the mailbox feature (a brief public, moderated message).

We also use the information that you give to us (including your contact information such as email address) to make our Services the best possible experience for you. For instance, we may use your information to:

  • customize the Services you choose to receive
  • manage your account and your support questions
  • improve our Services
  • meet our legal and regulatory obligations and protect our legitimate interests
  • carry out research and analysis, training and quality assurance
  • contact you with important service announcements
  • if you agree, contact you about other Services and products from Genetipetz that we think may be of interest to you

If you want to read more about how our site operates, we encourage you to read our Parent's Page.

Please note, we may monitor, record, store and use any telephone call, email or other communication with you internally for training purposes and to improve the quality of our customer service.

Parental Rights

Parents and legal guardians of kids under 13 who are members of have certain rights under COPPA, and Genetipetz recognizes those rights. Parents/guardians can consent to collection and use of a child's personally identifiable information (PII) without consenting to the disclosure of information to third parties. Currently the only identifiable information we collect from children is the parent email address. We will not knowingly register children under 13 years old on without parental consent. Without consent, a child under 13 cannot use any of the community features. If a parent does not provide consent, we will delete the information provided during the registration process within a reasonable time period.

A child's participation or access to an activity on our site is not conditioned on their providing more Personal Information than is reasonably necessary for the activity.

Parents/guardians can review information their children have contributed to, request that Genetipetz delete that information, and refuse to allow Genetipetz to collect further information from their kids by contacting our Customer Services department by email at Parents should include their kid's mixies Owner name and the registered (parent's) email address in the email so we can better assist them with their inquiry or request. Genetipetz may ask additional questions or take other steps to verify the identity of parents/guardians before responding to a request to review or delete their kid's information, or a request to refuse further collection from kids.

Links to Third Party Websites

We provide links to third party websites, including links from our "Shop" feature. Through that feature, we let our mixedUPPETS Owners know where they can purchase mixedUPPETS merchandise. Once they leave our site, he or she may submit information to a third party, over whom we have no authority or control, and who may have different information collection and use practices. Users and Parents/guardians should always read a company's privacy policy carefully, including those companies to whom we provide links, before submitting information to them.

Information Sharing and Disclosure

Genetipetz does not share, rent or trade personally identifying information about our registered users, including kids under 13, with non-affiliated third parties (i.e., companies who are not one of our corporate affiliates or who are not providing support to the internal operations of our company) for their promotional purposes. Genetipetz makes every reasonable effort to disallow and discourage users and kids from sharing personally identifying information with each other via the community features via a filter system and live moderators. The only information that can be openly shared in the community features are screen names (and kids are cautioned not to select their real names) and moderated messages. Users and kids who use the pin board features do have the opportunity to draft their own messages to their friends, but we do not prompt any site users to provide any identifying information about themselves.

Genetipetz may share other information submitted on its site - non-personal information - to provide requested products or services, if permission is granted, or under the following circumstances:

  • We share personal information in certain cases in order to prevent, take action against or investigate situations regarding illegal activities, fraud or suspected fraud, events in which threats or potential threats to the physical safety of any person or persons is evident, when violations of Genetipetz's terms of use occur, or in other situations required by law.
  • We respond to subpoenas, court orders and other legal processes, or make use of information in exercising our legal rights or establishing defense against legal claims.
  • We transfer information about users if Genetipetz is acquired by or merged with another company. In this event, Genetipetz notifies the user in advance of any information transfer and before it may become subject to any other privacy policy.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

Community Disclosures

If you use a forum or blog on this Web site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. Though we pre-moderate the blog comments and the Forums are pre-moderated and post-moderated, we are not responsible for the personally identifiable information you choose to submit in these forums.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more at:

According to CalOPPA we agree to the following:

  • Users can visit our site anonymously.
  • Once this privacy policy is created, we will add a link to it on our home page or as a minimum on the first significant page after entering our website.
  • Our Privacy Policy link includes the word 'Privacy' and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes:     

  • On our Privacy Policy Page

Users are able to change their personal information:

  • By logging in to their account     
  • By chatting with us or sending us a ticket

How does our site handle do not track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It's also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We market to and collect information from children under 13.

 In order to remove your child's information please contact the following personnel: Genetipetz, LLC

 We adhere to the following COPPA tenants:      

  • We will not require a child to disclose more information than is reasonably necessary to participate in an activity.     
  • Parents can review their child's personal information, direct us to delete it, and refuse to allow any further collection or use of the child's information.     
  • Parents can agree to the collection and use of their child's information, but still not allow disclosure to third-parties unless that's part of the service.     
  • Parents can review, delete, manage or refuse with whom their child's information is shared through through account settings on our website, through emailing our support staff, through calling our support number contacting us directly.     
  • We will notify parents directly before collecting PII from their kids. This includes what specific information you will want to collect and how it might be disclosed, a link to your online privacy policy, and how the parents can give their consent. Also, if the parent doesn't consent within a reasonable time, you will delete the parent's and child's online contact info from your records.     
  • Parents can give consent by use a credit card, debit card, or other online payment system that provides notification of each separate transaction to the account holder, call a toll-free number staffed by trained personnel or contacting us directly.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

  • We will notify the users via email within 7 business days
  • We will notify the users via in-site notification within 1 business day

We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:     

  • Send information, respond to inquiries, and/or other requests or questions.     
  • Process orders and to send information and updates pertaining to orders.     
  • We may also send you additional information related to your product and/or service.

To be in accordance with CANSPAM we agree to the following:     

  • NOT use false or misleading subjects or email addresses.     
  • Identify the message as an advertisement in some reasonable way.     
  • Include the physical address of our business or site headquarters.     
  • Monitor third-party email marketing services for compliance, if one is used.     
  • Honor opt-out/unsubscribe requests quickly.     
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us and we will promptly remove you from ALL correspondence.

Opting Out

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or you may communicate by emailing us at please type UNSUBSCRIBE in the subject line, or you may contact us in writing by posting your mail to: Genetipetz, LLC 4225 Wild Partridge Rd, Charlotte, NC 28226 to opt-out.

Updating/Accessing/Amending/Correcting Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove or deactivate it by emailing our Customer Support at or by contacting us by postal mail at the contact information listed below. We will respond to your request to change the information within 7 days.

Confidentiality and Security

Information a user or child submits to that relates to his or her account is password-protected. No employee of Genetipetz nor any automated system will contact a user or parent by email or using the mixies messaging systems asking for a user or child’s login details, password or any other personal information related or unrelated to a Genetipetz service or product. If any message claiming or appearing to come from Genetipetz or any of its related websites is sent to you asking for such information, please report it immediately to

We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can send email us at

Changes to this Privacy Policy

From time to time, we may change this privacy policy to accommodate new technologies, industry practices, regulatory requirements or for other purposes. We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent.

Questions and Suggestions

Please send questions and suggestions regarding this website and our products and services to You may also reach us via US Mail at 4225 Wild Partridge Rd, Charlotte, NC 28226 or toll-free at 1-800-687-1620.

Last edited 01/19/2022.